Executive reflections from recent New York hospitality conferences highlight a stark lack of immediate AI return on investment, underscoring the enduring value of human-centric service over algorithmic automation.
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A Maui Hotel Mystery, Castle Grows, and Airbnb’s Hotel Problem
Airbnb buys loyalty, The Laylow’s secret affair, and Maui’s back-door zoning escape hatch.
The Coconut Wireless Is Never Wrong
Thomas Foti was officially appointed as Managing Director of Hilton Hawaiian Village after leaving Marriott.
Wanted: Tourism Expert, Cultural Diplomat, Political Punching Bag. Big Job, Modest Pay.
The Hawaiʻi Tourism Authority launched its official search for a new CEO under a legislated salary cap and increased political oversight, raising questions about candidate recruitment for the scrutinized position.
Banyan Drive’s Latest Redevelopment Plan: Demolition First, Vision Later.
State lawmakers are funding the demolition of Hilo’s vacant Country Club Condominium Hotel amid sea-level rise concerns on Banyan Drive, underscoring the urgent need for a cohesive regional master plan.
The Price of Paradise (Cove) and Progress
The closure and planned $135 million redevelopment of Ko Olina’s Paradise Cove reflects a transition toward upscale mixed-use experiences, signaling a shift that intensifies Hawaiʻi’s tourism value pressures.
Disney Elevates Kimberly Agas at Aulani
Disney promotes Kimberly Agas to Executive Director at Aulani after a decade as general manager, expanding her strategic role and underscoring the critical importance of local community integration.
Expedia’s Annual Pep Rally
Expedia’s pivot toward AI agents and growing OTA advertising networks are complicating traditional online travel distribution math for hotels.
Hospitality’s Three-Legged Stool Is Getting Wobbly
Rising labor costs and historic union contract victories are shifting resort financial dynamics, intensifying pressure on operators to balance owner returns against guest value.
Google Wants to Be Your Travel Agent
Google’s expansion into agentic travel bookings via new AI transaction protocols transforms its search ecosystem, raising critical questions about future intermediary commissions and direct booking control.
